At Trendcartz, managed by Centroly Wave Solutions Private Limited, we strive to offer a convenient and reliable shopping experience. In this policy, the terms “we,” “us,” and “our” indicate Centroly Wave Solutions Private Limited, while “you,” “your,” and “user” refer to our valued shoppers. We understand that preferences may change, and you might need to withdraw an order. The details below outline how cancellations work on our platform:  

Order Cancellation Before Shipment  

You may cancel your order within 24 hours of placing it or any time before it is dispatched, depending on whichever occurs first.  

To submit a cancellation request, please contact our customer support team via email.  

If your order qualifies for cancellation, we will issue a full refund to your original mode of payment within 5–7 business days.  

Orders Already Shipped  

After an order has been dispatched, it cannot be cancelled. However, once delivered, you may proceed with a return as outlined in our Return & Refund Policy.  

Order Modification  

We do not currently support changes to products or shipping details after an order has been confirmed. In such cases, you must cancel the order (if eligible) and place a new one.  

Contact for Cancellation  

If you wish to request a cancellation, please contact our support team at: Centrolywavesolutionspvtltd@gmail.com.

We value your cooperation and support. For any further assistance, feel free to reach out to us.