At Trendcartz, managed by Centroly Wave Solutions Private Limited, we strive to offer a seamless and reliable shopping journey. In this document, “we,” “us,” and “our” indicate Centroly Wave Solutions Private Limited, while “you,” “your,” and “user” refer to our customers. At Trendcartz, we prioritize delivering your purchases promptly and safely. This Shipping and Delivery Policy explains the terms governing the dispatch of items ordered on our platform. By completing a purchase, you acknowledge and accept these conditions.  

Shipping Locations  

We currently provide delivery services to all pin codes within India. At present, we are unable to ship orders internationally.  

Processing Time  

Orders are usually handled within 1–2 business days (excluding weekends and public holidays) from the date they are confirmed.  

After your order has been processed, you will receive an email containing all relevant details.  

Delivery Timeline  

Our regular delivery window ranges between 3–8 business days, ensuring your fashion selections reach you as quickly as possible.  

Failed Delivery Attempts  

If delivery cannot be completed due to an incorrect address, the recipient being unavailable, or refusal of the order, the package will return to our warehouse. Users may request a re-dispatch.  

Damaged or Lost Shipments  

If your package arrives with damage, please contact our support team within 48 hours of receiving it and share photographic proof.  

In cases where a parcel is lost during transit, we will process a replacement or refund after confirmation from the courier service.  

Contact Us  

For any concerns or questions regarding shipping or delivery, feel free to contact us at: Centrolywavesolutionspvtltd@gmail.com.

We appreciate your trust in us and remain committed to ensuring a smooth and dependable delivery experience.